Privacy Policy

1. Introduction

Yugen Tattoo Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription platform and services.

By using our Service, you consent to the collection and use of information in accordance with this policy. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Account credentials (email and encrypted password)
• Billing information (processed securely via PayFast)
• Subscription and payment history
• Communication preferences

Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage data (pages visited, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our subscription services
• Process payments and manage your account
• Send transactional emails (payment confirmations, subscription updates)
• Communicate about promotions, offers, and studio updates (with consent)
• Improve our Service and user experience
• Respond to customer service requests
• Comply with legal obligations

4. Payment Processing

We use PayFast, a trusted South African payment gateway, to process all payments. We do not store your complete credit card or banking details on our servers. PayFast processes and stores this information securely in compliance with PCI-DSS standards.

For recurring subscriptions, PayFast securely stores a payment token that allows us to process monthly charges without accessing your full payment details.

5. Information Sharing

We may share your information with:

• Payment Processors: PayFast for payment processing
• Email Services: For transactional and marketing communications
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication status
• Remember your preferences
• Analyse usage patterns to improve our Service

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Service.

8. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Object: Object to processing of your information
• Withdraw Consent: Withdraw previously given consent
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your subscription, we may retain certain information for:

• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention

You may request deletion of your account and data by contacting us directly.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.